Undercover Report – Case File 31-11
Agent: Vega (cover identity)
Date: 09/04 – 09/07

Subject runs a rural pharmacy with unusually high order volumes for specific controlled substances. Agent’s cover as a delivery technician enabled access to loading doors and packing slips. On 09/05, the subject accepted a pallet of blister packs outside normal receiving hours, directing it straight to a side room. Labels were legitimate, but lot numbers did not appear in the chain‑of‑custody app used elsewhere in the store. Staff avoided eye contact and deferred to the subject for every deviation.

On 09/06, two sedan drivers arrived within minutes of each other, both collecting “returns” in sealed totes. Agent observed the subject bypassing the returns register and printing generic labels from a stand‑alone thermal unit. Drivers refused signatures and left via the alley. The subject later shredded a stack of thermal drafts without balancing the counts.

On 09/07, agent overheard a phone call in which the subject referenced “doctor packs,” “holiday traffic,” and “quota pressure.” The cadence suggested coordination with a prescriber and an external distributor. The subject’s mood shifted sharply after the call; staff were told to “keep it to cash only” for the remainder of the day.

Cover remains viable. Recommend a joint audit with state pharmacy regulators, review of the lot numbers observed, and controlled buys through the returns channel to document diversion.
